It does not matter if you are working online or off. You need to always
treat your people with good manners. Customers will take their business
elsewhere if you do not.
When you have started building your list
then stay in touch and treat everyone with respect. Courtesy builds
your business successfully.
If you take time to call someone that
will make a better impression than a short email. Everyone likes to
have personal attention. This will pay off in the long run because you
will have secured a new customer for a long time. If they have a
complaint and you call to work it out then they will know you care.
Make
sure you over deliver! If you have promised an e-book then follow
through and make sure it is delivered as soon as possible. Send a bonus
that will compliment the product. Impress them with your high standards.
When you are on a business trip you take the time to tip the
people that are waiting on you. They will remember to take good care of
you! Good service needs your priority to have the service continue. Some
people are depending on your tips to provide for their family.
People
will respond to good courtesy. Remember to treat people the same way
you would like to be treated. If you can do it in a more personal way
this is exemplary. Impress them with your good sense of business. We see
that our business will grow with the right attitude.
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